OUR PRIVACY POLICY

What information we collect
To fulfil your order, you must provide us with certain information such as your name, email address, postal address, payment information, and the details of the product that you’re ordering.


You may also choose to provide us with additional personal information if you contact us directly for us to create personalised items. This information may be photographic or written material or something else you choose to share.

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login to your account with us; e-mail address; password; computer and connection information and purchase history.

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How we collect information

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.


Why we collect information and how we use it

We collect such information for the following purposes:

  • To provide and operate the Services;

  • To provide our Users with ongoing customer assistance and technical support;

  • To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  • To comply with any applicable laws and regulations.


How we store, use and disclose information

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

We engage certain trusted third parties to perform functions and provide services to our shop, such as the company that produces our prints. You can find their details on their website https://dstudiouk.com/ We may also use delivery companies such as Fedx or Parcel Force. We will share your personal information with these third parties, but only to the extent necessary to perform these services.

 

We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
 

How we communicate with you

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email.

Use of cookies

We use Essential cookies that enable core functionality such as security, verification of identity and network management. These cookies can’t be disabled.

Other cookies can be used if you agree to them through the privacy banner that appears when you first enter the site (bottom of the page)

These cookies are:

Marketing These cookies are used to track advertising effectiveness to provide a more relevant service and deliver better ads to suit your interests.

Functional These cookies collect data to remember choices users make to improve and give a more personalised experience.

Analytic These cookies help us to understand how visitors interact with our website, discover errors and provide a better overall analytics.

 

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

How you can withdraw your consent and amend your data

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at elena@dreamyme.com  or send us mail to: Elena Blanco, 48 Herne Hill Road, London SE240AR